Resume

 Retirement Services (2022 - 2026) 

• Led enterprise portfolio execution across retirement services, aligning initiatives with business strategy, ROI goals, and operational priorities.
• Built and scaled PMO governance structure including standardized intake, prioritization, and reporting frameworks.
• Directed cross-functional teams and vendors to deliver complex programs on time, within scope, and aligned to business outcomes.
• Developed and executed dashboards and KPI reporting to improve visibility, risk tracking, and decision-making.
• Managed vendor performance, contracts, and accountability to ensure consistent delivery and operational efficiency.

 ITS (2014 - 2022) 

• Drove product strategy through analytics, user behavior insights, and performance data across multiple digital platforms.
• Owned Google Analytics and Pendo implementations to support product optimization and user experience improvements.
• Built automated reporting system and dashboards to provide actionable insights for leadership and product teams.
• Partnered with UX and development teams to translate data into product enhancements and roadmap priorities.

Web Content Strategist | Web Administrator | Web Content Editor 

ITS (2012 - 2014) 

• Led enterprise web operations including content governance, platform management, and digital experience optimization.
• Translated business requirements into scalable web content structures and digital frameworks.
• Improved site performance and usability through analytics-driven insights and UX collaboration.
• Managed CMS publishing workflows, ensuring accuracy, consistency, and brand alignment.

• Supported Americas credit and channel dispute resolution through financial and data analysis.
• Delivered reporting on revenue reversals, account aging, and performance trends for leadership.
• Utilized SAP, Business Warehouse, and Business Objects to resolve discrepancies and improve efficiency.

• Supported product lifecycle execution including planning, coordination, and launch support.
• Analyzed operational performance including budget, inventory, and resource utilization.

• Delivered global technical documentation and web content supporting product launches.
• Partnered with cross-functional teams to align product messaging and documentation standards.